Assistant Front Office Manager
San Clemente Palace Kempinski Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid’s Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year.
True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. Join our Team in 2024!
For the upcoming season 2024 | Mid March 2024 to Mid November 2024 | we are looking for:
JOB TITLE: Assistant Front Office Manager
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
NATIONALITY: Eligible for a working permit in Italy
EDUCATION: BA/BSc in Hospitality Management or related field, preferably from hotel school or MBA
EXPERIENCE: Minimum 2 years at Reception or Front Office Department with a supervisor or shift leader role; awards/ certificates/ trainings related to front office operations; Opera PMS good knowledge
LANGUAGE: Ability to work and communicate in a multinational environment: Italian – excellent oral and written skills; English – excellent oral and written skills (Certifications are appreciated); One additional language – fluent skills (French | German |Spanish | Russian | Chinese preferably)
Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.
They are also responsible for up selling rooms to maximize the room revenue. They are scheduled to work on a different shift than the Front Office Manager, their job responsibilities are the extension of the Front Office Manager’s responsibilities to ensure continuity and maintenance of standards.
The job of Assistant Front Office Manager is executed satisfactorily when:
1.Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
2.Financial Policies and Procedures are supported and followed.
3.LQA (Leading Quality Assurance) audit results are 85% and above.
4.CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
5.ESS (Employee Satisfaction Survey) results are 85% and above.
-Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
-Participate in the development, implementation and review of the policies, procedures, practices and standards.
Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
-Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
-Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
-Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
-Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
-Identify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
-Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
-Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
-Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.