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Assistant Executive Housekeeper

SAN CLEMENTE PALACE KEMPINSKI VENICE
Azienda: SAN CLEMENTE PALACE KEMPINSKI VENICE
Italia
Regione: Italia - Veneto
VENEZIA
Località: VENEZIA
Data pubblicazione: 28 Gennaio 2023
2023-01-28
VENEZIA Italia - Veneto
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San Clemente Palace Kempinski Venice is located on the private island of San Clemente, only minutes away by complimentary boat from Piazza San Marco. A proud member of Leading Hotels of the World, this exclusive retreat guarantees peace, tranquillity and privacy with its 190 rooms and suites overlooking the lagoon or the centuries-old park. Its three restaurants offering exceptional interpretations of iconic Italian and Venetian cuisine, the hotel’s proximity to Venice, and the unique combination of conference rooms and outdoor areas, make San Clemente Palace the perfect choice for outstanding events and weddings.
For the 2023 Season we are looking for:
JOB TITLE: Assistant Executive Housekeeper
DEPARTMENT: Housekeeping
HOTEL / UNIT: San Clemente Palace Kempinski Venice
REPORTS TO: Director of Housekeeping / Executive Housekeeper / Front of the House Manager
SCOPE
The incumbent in this position is responsible for assisting the Executive Housekeeper in managing the Housekeeping Department in order to ensure the highest standards of cleanliness. They oversee and direct all cleaning and maintenance operations on Floors and Public Area. Closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. In the absence of the Executive Housekeeper, they are fully responsible for the management of the Housekeeping Department.
OVERALL OBJECTIVES
The job of Assistant Executive Housekeeper is executed satisfactorily when:
1. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
2. Hygiene standards are strictly monitored and followed.
3. LQA (Leading Quality Assurance) audit results are 85% and above.
4. CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
5. ESS (Employee Satisfaction Survey) results are 75% and above.
MAIN RESPONSIBILITIES
I. Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
II. On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.
III. Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
IV. Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
V. Participate in the recruitment of new staff by screening and interviewing applicants.
VI. Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
VII. Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
VIII. Anticipate and maintain all equipments and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipments and tools.
IX. Handle comments and requests from guests and other departments to meet their satisfaction. Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
X. Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
XI. Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
XII. Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.
XIII. Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
ABOUT KEMPINSKI
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential. Embrace an experience as individual as you are!
Kempinski is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
IMPORTANTE
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L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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