In questi mesi si parla molto di accoglienza, magari solo quale figlia trascurata di un dio maggiore: i respingimenti. Ma per l’industria dell’ospitalità, l’accoglienza è un dogma assoluto. E con l’accoglienza, il rispetto delle diversità.
Afferma Starhotels: «La società contrasta ogni comportamento o atteggiamento discriminatorio o lesivo della persona, delle sue convinzioni e delle sue preferenze. Starhotels, inoltre, considera assolutamente inaccettabile e, pertanto, vieta qualsiasi tipo di molestia o comportamento indesiderato, come quelli connessi alla razza, al sesso o ad altre caratteristiche personali, che abbiano lo scopo e l’effetto di violare la dignità della persona cui tali molestie o comportamenti sono rivolti, sia all’interno sia all’esterno del posto di lavoro».
Scrive Hilton: «Diversity is at the core of our vision, mission, and values. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. Our global brands provide meeting places for people from all walks of life to connect, creating a welcoming environment for all. Understanding our team members’ unique perspectives, along with those of our guests, owners, suppliers, and partners, is essential to driving our competitive performance».
Sottolinea Marriott: «At Marriott, the foundation for diversity and inclusion is promoting “unity and family.” Through unity, we create an inclusive environment that supports the recruitment, retention, and advancement of all employees, and actively engages in efforts to develop a diverse and inclusive workforce, owner, guest and supplier base».
Enfatizza Accor: «Feel Welcome, c’est la promesse la plus universelle, la plus simple et la plus chaleureuse de notre métier. C’est ce qui fait la richesse, la noblesse de ce qu’il y a de plus essentiel à nos yeux: l’hospitalité, l’ouverture sur le monde, la curiosité envers les autres».
Nei nostri alberghi, nei nostri ristoranti, accogliamo ogni giorno con piacere e passione ospiti provenienti da ogni dove.
Negli ultimi vent’anni abbiamo creato e integrato i nostri team, inserendo persone diverse per nazionalità, cultura, religione e anche per problematiche psico-fisiche. Abbiamo affrontato nuove difficoltà sul piano organizzativo e gestionale, accrescendo per di più la nostra professionalità. Abbiamo anche scoperto che tanta diversità, gestita e integrata, fa crescere l’azienda e il business e, diciamolo pure, migliora anche noi.
Open-minded and curious
In these months we have been talking a lot about “reception”, maybe just incidentally, as the neglected child of a greater god: rejection. But for the hospitality industry, reception is an absolute dogma. And, together with reception, the respect of diversity. Starhotels states: “The Company condemns any behaviour orattitude that is discriminatory or offensive to any individual and his/her convictions and preferences. Starhotels further regards as totally unacceptable, and consequently bans, any form of harassment or unwanted behaviour, as may relate to race, gender or other personal characteristics, that has the purpose and effect of violating the dignity of the person subject to such behaviour or attitude, both in the workplace and outside.” Hilton writes: “Diversity is at the core of our Vision, Mission and Values. We are committed to an
inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. Our global brands provide meeting places for people from all walks of life
to connect, creating a welcoming environment for all. Understanding our Team Members’ unique perspectives, along with those of our Guests, Owners, Suppliers, and Partners, is essential to driving our competitive performance.”. Marriott specifies: “At Marriott, the foundation for diversity and inclusion is promoting “UNITY and Family.” Through NITY, we create an inclusive environment that supports the recruitment, retention, and advancement of all employees, and actively engages in efforts to develop a diverse and inclusive workforce, owner, guest and supplier base.” Accor emphasises: “Feel Welcome, this is the most universal, simple and warm-hearted promise of our profession. It makes or the wealth and nobility of what is most essential to our eyes: hospitality, openness to the world, curiosity for the others.” In our hotels and our restaurants, every day, we welcome guests coming from all over with pleasure and passion. In the last twenty years we have created and integrated our teams by introducing people of diverse nationalities, cultures, religions, and even psycho-physical issues. We have dealt with new complexities in organisation and management, thereby improving our professional quality. We have also found out that so much diversity, through good management and integration, is a driver for business growth and, let’s be frank, it also improves us as people.