Front Office Agent
Glamore Group is looking for talented FRONT DESK AGENT for The Glamore Milano Duomo, a Five-Star Hotel in the centre of Milan.
General
The ideal candidate has a higher degree, preferably in Tourism, Hospitality Management or Business Administration. She/he has developed at least 2 years of experience as Front Office Agent in Five-Star Luxury Hotels.
· Very good command of English and Italian (spoken and written)
· General knowledge of hotel departments
· Excellent guest service skills
· Knowledge of computer programs utilized in property management
· Knowledge of Opera Cloud PMS will be considered a plus
· Able to work a flexible schedule, including weekends and holidays
· Must be able to stand for an eight-hour shift
Job Specific
· Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
· Obtain necessary credit and payment information from guests
· Provide check cashing and foreign currency conversion for hotel guests
· Coordinate with other hotel departments to satisfy guest requests
· Provide detailed information about hotel facilities and operating hours
· Sell rooms in accordance with Front Desk sales strategies
· Receive and transmit guest messages
· Perform check-out and cash handling activities
· Maintains clean and excellent condition of Front Desk area
· Maintains proper stock of all supplies in Front Office
· Executes emergency procedures in accordance with hotel standards
· Attends all appropriate hotel meetings and training sessions
· Is polite, friendly, and helpful to guest, employees and management
· Promotes and applies teamwork skills at all times
· Complies with all hotel standards, policies, and rules
· Complies with safety regulations and procedures
· Remains current on hotel information and changes
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
Si autorizza il trattamento dei dati personali presenti nel curriculum vitae inviato, ai sensi del Decreto Legislativo 30 giugno 2003, n. 196 e del GDPR (Regolamento UE 2016/679).
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
