Front Desk Agent
Who We Are
We are a renowned group in the hospitality sector, currently managing prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has built a solid reputation for service excellence and high guest satisfaction. We are now preparing to open our second luxury property, Della Calza Retreat & Spa which aims to become a new benchmark for hospitality in Florence’s historic city center.
To ensure impeccable service from the very first guest interaction, we are looking for a Front Desk Agent to join our Front Office team.
Role Objective
The Front Desk Agent is the first point of contact between the hotel and its guests, playing a key role in delivering a warm, efficient, and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, handling reservations, and assisting guests throughout their stay, in line with the high standards of a luxury hotel.
Main Responsibilities
– Greet guests with professionalism, courtesy, and attention.
– Handle check-in and check-out procedures promptly and accurately.
– Provide detailed information about hotel services, the city, and local events.
– Manage phone and online bookings through the hotel’s management software.
– Keep arrival and departure records updated.
– Collaborate with other departments to ensure maximum guest satisfaction.
– Handle complaints or special requests with timely and effective solutions.
– Ensure the reception area and guest information materials are tidy and presentable.
Mandatory Requirements
– High school diploma or university degree in tourism/languages (preferred).
– At least 1 year of experience in hotels of a similar or higher category.
– Excellent command of English (B2 level or higher).
– Excellent command of French and/or German (B2 level or higher).
– Knowledge of a third foreign language is considered a plus.
– Operational knowledge of major hotel management software (e.g., Opera, Protel, Mews, etc.).
– Familiarity with major OTA channels and booking systems.
Technical and Soft Skills
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities and stress management.
– Attention to detail and accuracy in administrative tasks.
– Teamwork and cross-departmental collaboration skills.
– Flexibility with work shifts, including weekends and holidays.
– Discretion, reliability, and strong customer orientation.
– Passion for hospitality and commitment to service excellence.
Why Join Our Team?
– Become part of a dynamic and growing hospitality group in the heart of Florence.
– Gain professional experience in a luxury property focused on quality and detail.
– Work in a stimulating and collaborative environment committed to service excellence.
– We offer a competitive compensation package and real opportunities for professional growth.
If you are passionate about high-end hospitality and want to help create memorable experiences for our guests, apply now and become a key part of the success of our new property.
Send cv to email.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
