trovalavoro
TROVALAVORO

Assistant Front Office Manager

Barceló Milan

Luogo di lavoro: Milano (MI) - Lombardia
Categoria: Front Office
Pubblicata il: 26-06-18

CANDIDATI ALL'INSERZIONE

Candidati subito utilizzando i riferimenti indicati.

Email per invio CV: milan.gm@barcelo.com

TESTO DELL'INSERZIONE

Per il Barceló Milan, hotel 4 stelle di Catena Internazionale, ricerca le seguenti figure professionali:

Assistant Front Office Manager

• Coordinates the quality, efficiency, and safe operations of the Front Office department;
• Ensures safe and efficient flow of traffic of arriving and departing guests;
• Manages and develops Front Desk Agents;
• Maintains open lines communication with other departments;
• Interacts frequently with guests to ensure satisfaction with services;
• Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times;
• Conducts regularly scheduled meetings and training as required to maintain 4 star services;
• Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction;
• Ensures that all requests are handled promptly, accurately, and with utmost courtesy.

Required Skills & Experience:
• General knowledge of hotel departments;
• Excellent communication skills – oral and written (Italian/English);
• Excellent guest service skills;
• Knowledge of computer programs (OPERA) utilized in property management;
• Able to work a flexible schedule, including overnights, weekends and holidays.

Education: Bachelor Degree in Hospitality Management or related field preferred.

Experience: Minimum two-three years Front Office or Guest Services management experience, preferably within a comparable property.

Inviare cv con foto ed autorizzazione al trattamento dei dati personali ex D.Lgs 196/2003 via mail specificando nell’oggetto dell’invio il codice: BM-AFOM agli indirizzi milan.gm@barcelo.com; aran.hr2@barcelo.com

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
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