trovalavoro
TROVALAVORO

Guest experience manager

Barceló Milan

Luogo di lavoro: Milano (MI) - Lombardia
Categoria: Front Office
Pubblicata il: 02-02-18

CANDIDATI ALL'INSERZIONE

Candidati subito utilizzando i riferimenti indicati.

Email per invio CV: milan.gm@barcelo.com

TESTO DELL'INSERZIONE

An exciting opportunity has arisen for a highly motivated Guest Experience Manager, to join the Quality Department within BARCELO MILAN HOTEL. Having worked in a similar role for a minimum of 2 years, you will be a strong team player, proactive, adaptable and possess exceptional interpersonal and communication skills.

THE ROLE:
We are looking for a Guest Experience Manager with a minimum of 2 years experience in a luxury hotel. Primary responsibilities include greeting guests and assisting with guest requests; maintaining guest database and guest profiles; assisting in the guest amenities program. The Guest Experience Manager will act as the "owner" of the guest database and is responsible for helping to create, and ensure proper delivery of amenities. It is their responsibility to ensure guest preferences are met while delighting and exceeding guest expectations. A working knowledge of hotel operations is needed for interdepartmental communication and coordination. A keen eye for detail is required to check all VIP rooms prior to guest arrival. This position will also meet, greet and escort VIP guests. They will ensure the guest is delighted and satisfied; arriving, during the stay and during a fond farewell.

Should have excellent written and verbal communication skills, with the ability to multi-task. A strong working knowledge of MS Office products and OPERA is preferable. At least 1 year of Front Office experience is preferred. Housekeeping experience a plus. A flexible schedule is required, including weekends, holidays, and evenings.

ABOUT YOU:
To apply for this position you must:
• Be fluent in English and Italian (reading, writing and speaking);
• Have a minimum of 2 years’ experience in a similar role;
• Have demonstrable ability to work under pressure and meet targets in a fast paced, high volume environment;
• The ability to speak SPANISH and/or GERMAN is an added advantage.
• Must be proficient in Opera, Microsoft Word and Excel

Inviare i cv con autorizzazione al trattamento dei dati personali ex D.Lgs. 196/2003 ai seguenti indirizzi e-mail: milan.gm@barcelo.com e aran.hr2@barcelo.com specificando nell’oggetto della mail il seguente riferimento: BM - GEM

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali ex D.Lgs. 196/2003 e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
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