trovalavoro
TROVALAVORO

Front Desk Agent

Belmond

Luogo di lavoro: Veneto, Sicilia
Categoria: Front Office
Pubblicata il: 08-01-18

CANDIDATI ALL'INSERZIONE

Candidati subito utilizzando i riferimenti indicati.

Email per invio CV: recruitment.ita@belmond.com

TESTO DELL'INSERZIONE

BELMOND HOTEL CIPRIANI, Venezia
BELMOND VILLA SANT’ANDREA, Taormina
are seeking for season 2018 Front Desk Agent

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate of service and willing to grow professionally.
Reports to Front Office Manager.

Main duties & responsibilities:
•Fulfill operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times;
•Maintain professional relationships with Guests and Colleagues;
•Anticipate Guests’ needs and handle Guests’ complaints;
•Responsible for cash accounting (payment of guest bills).

Competencies required
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
Adaptability: he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm in pressurised situations.
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.

Experience required:
•Knowledge of Hotel Management software such as Scrigno or others;
•Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
•Fluent in English and Italian. A third language is required;
•Professional experience preferably at international level in the same role.

We offer:
•Seasonal Labour contract according to C.C.N.L. Settore Turismo
•Learning & development activities
•Career opportunities within our Hotels cluster

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali ex D.Lgs. 196/2003 e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
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