trovalavoro

TROVALAVORO NH HOTELS

NH Hotels

Quality Coordinator

STRUTTURA: NH Hotels
LOCATION: Milano - Lombardia
CATEGORIA: Direttori
DATA PUBBLICAZIONE OFFERTA: 22-12-2017
PER CANDIDARSI: joblink.allibo.com/ats2/job-offer.aspx?DM=1469&SG=6&FT=225&MD=0&ID=21681&LN=IT

NH HOTEL GROUP needs to incorporate a Quality Coordinator in Milan.

By reporting to the Quality Director, the resource will:
-Give support to BU Quality team at every level.
-Help in the implementation of BU Southern Europe Quality Plan and of Quality standards, procedures, projects, online tools and trainings.
-Help to communicate & implement at BU level Quality projects being perfectly aligned within all the layers of the company (Corporate – BU – Hotel – Customer).
-Visit the hotels and keep contact with them for any Quality issues and check the Quality standard, identifying best practices and giving support to the hotel General Managers, QAKUs and Qsoul.
-Detect and resolve together with the hotels any Quality incidences according with SOUTHERN EUROPE QUALITY POLICY.
-Be in daily and direct contact with our hotel teams at every level, listening them actively, being empathetic and solving their doubts.
-Make analysis on hotels performance defining, be able to identify FOCUS HOTELS who need Q improvements, supporting and coordinating the implementation of Quality action plans per hotel.
-Participate in periodical meetings to monitor the Quality performance and make presentations and reports for SOUTHERN EUROPE Quality Department.
-Recognize global training needs and help to coordinate its development to achieve the objective.
-Give technical support for the Quality focus Online & other Quality tools in coordination with the Corporate and BU quality department.
-Monitor and coordinate answers on NH customer surveys and any different review sites.
-Celebrate hotel teams’ success, making them feel proud about their job, recognizing hotel team members’ best attitudes.
-Be the best example by putting guest first, programming and implementing ideas to surprise them every day by touching their emotions.

The ideal candidate has a High School Diploma and/or a Degree and has gained a relevant experience in our Italian structures, which has given him a good knowledge of the culture of the hospitality world in Italy and the company’s standards and processes.
We are looking for a precise, focused on details, curious, creative, open minded, empathic and guest oriented person, with good organizational, observing, communication and listening skills.
Moreover, the resource must have an excellent knowledge of Italian and English languages, and a good knowledge of most common Windows applications and of the main tools used in the company. Spanish knowledge is also appreciated.

Workplace: Milan but business trips in Italy and abroad availability is required.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
NH Hotels
NH Hotels
NH Hotels
LE ALTRE POSIZIONI APERTE
Posizione
Location
Data
Emilia-Romagna
31-05-18
Lazio
31-05-18
Lombardia
31-01-18
Marche
29-05-18
Veneto
29-03-18
Piemonte
28-03-18
Toscana
28-02-17
Friuli-Venezia Giulia
27-03-18
Veneto
27-03-18
Veneto(VE)
27-03-18
Lombardia
27-03-18
Lombardia
27-03-18
Lombardia
26-09-17
Lombardia(MI)
26-06-17
Toscana
26-03-18
Lazio
26-03-18
Lombardia(MI)
25-11-16
Lombardia(MI)
25-10-17
Lombardia
24-11-17
Lombardia
24-04-18
Lombardia
24-04-18
Lombardia
23-05-18
Lombardia
23-02-18
Lombardia
22-05-18
Veneto
22-05-18
Veneto
22-05-18
Lazio(RM)
22-02-17
Lombardia(MI)
22-02-17
Lazio
21-03-18
Toscana
21-03-18
Lombardia(MI)
20-11-17
Lombardia(MI)
20-06-17
Veneto
18-05-18
Lombardia
18-04-18
Sicilia
18-04-18
Lazio
18-01-18
Lombardia
18-01-18
Lombardia(MI)
17-10-17
Veneto(VE)
17-05-17
Veneto(VE)
17-05-17
Lombardia(mi)
17-04-18
Toscana
17-01-18
Lombardia
16-02-18
Piemonte
15-05-18
Piemonte
15-05-18
Veneto
14-12-17
Campania
14-12-17
Veneto(VE)
14-12-16
Lazio
14-06-17
Lombardia
14-03-18
Veneto
14-03-18
Lombardia(BG)
13-03-18
Veneto
12-03-18
Veneto
12-03-18
Veneto
12-03-18
Lombardia
12-03-18
Veneto(VE)
11-05-17
Veneto(VE)
11-05-17
Estero
11-01-18
Lombardia
10-01-18
Liguria
10-01-18
Toscana
10-01-18
Lombardia(BG)
09-06-17
Veneto(VE)
09-05-17
Lombardia(MI)
09-02-17
Lazio
08-05-18
Lazio(RM)
08-05-17
Lombardia(MI)
08-03-17
Veneto
08-01-18
Toscana
07-11-17
Lombardia(MI)
07-06-17
Lombardia(MI)
07-06-17
Veneto(VE)
07-04-17
Lombardia(MI)
06-04-17
Emilia-Romagna(RA)
06-04-17
Campania
06-02-18
Campania
06-02-18
Campania
06-02-18
Campania
06-02-18
Veneto
05-03-18
Veneto
05-03-18
Lombardia(MI)
04-07-17
Liguria
04-04-18
Veneto
04-04-18
Veneto
04-04-18
Liguria
04-01-18
Toscana
03-04-18
Veneto(VE)
02-02-18
Lombardia(MI)
02-02-17
Veneto(VE)
02-02-17
Lazio(RM)
02-02-17
Liguria
01-09-17
Veneto(VE)
01-06-17
Emilia-Romagna
01-02-18