STRUTTURA: Belmond Hotel Cipriani
LOCATION: Venezia - Veneto
CATEGORIA: Ristorazione / Sala
DATA PUBBLICAZIONE OFFERTA: 08-01-2018
EMAIL PER INVIO CV: email@example.com
The hostess is a personal representation of the service and overall hospitality of the staff of our Oro restaurant, 1 Michelin Star. The guests receive their first impression of the service of the restaurant by their exchange with the hostess, so one of the most important functions of this role is making a great first impression.
Reports to Restaurant Manager.
•Welcome our guests estimating wait times for guests and ensuring that the needs of the guests are met while they are waiting;
•Monitoring the open dining sections of the restaurant for empty and cleaned tables;
•Answering the telephone and booking reservations;
•Cash transactions during the hours of service.
Competencies and skills required:
•Communication skills: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding.
•Emotional intelligence: he/she shows the ability to be aware of control and express ones emotions and to handle interpersonal relationships. He/she uses emotional skills to anticipate needs and solve problems. He/she had good social skills and interacts with people at all levels of the business.
•He/she skilled at engaging audience.
•Fluent in English and Italian. Third language required, Russian / French preferred.
•Previous experiences in customer services.
•Seasonal Labour contract according to C.C.N.L. Settore Turismo
•Learning & development activities
•Career opportunities within our Hotels cluster
Please send your CV with full details and enclose the approval to process the personal data in accordance with local privacy laws and standards (D. lgs. 196/03).
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali ex D.Lgs. 196/2003 e saranno utilizzati esclusivamente per la selezione in corso.
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