Sales & Booking Agent
STRUTTURA: Belmond Central Reservation Office
LOCATION: Rapallo - Liguria
CATEGORIA: Back Office
DATA PUBBLICAZIONE OFFERTA: 12-02-2018
EMAIL PER INVIO CV: email@example.com
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He / She is passionate of service and willing to grow professionally. Fluent in German and English.
Main duties & responsibilities:
•The candidate will manage individual bookings for the 6 Belmond Hotels in Italy as well as Belmond La Residencia in Mallorca, according to company policies, procedures and compliance with our code of conduct;
•Effectively use up selling and cross-selling techniques;
•Use appropriate product description techniques;
•Follow-up with written e-mail offers and confirmations according to our standards;
•Maintain professional relationships with guests and colleagues.
•Effective communication: He/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she shares information across the business in a timely manner to inform better decisions.
•Emotional intelligence: He/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
•Collaboration: He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.
•Drive results: He/she demonstrates pride in delivering exceptional and consistent high levels of service to our customers by anticipating and exceeding their expectations.
•Adaptability: He/she identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm in pressurised situations.
•Previous experience as Booking or Front Office Agent in hotels or tour operators;
•Excellent knowledge of English and German.
•Excellent telephone communication skills with high-end clientele and good selling skills;
•Familiar with hotel reservations software Opera and Scrigno by GP Dati;
•Motivation and ability to work in a fast and multitasking environment.
•Seasonal Labour contract according to C.C.N.L. Settore Turismo;
•Learning & development activities;
•Career opportunities within our Hotels cluster.
Location: Rapallo, (GE)
Please apply forwarding your CV with full detailsand enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03)
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali ex D.Lgs. 196/2003 e saranno utilizzati esclusivamente per la selezione in corso.
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