trovalavoro

TROVALAVORO BELMOND

Belmond Hotel Caruso Belmond Hotel Cipriani Belmond Grand Hotel Timeo Belmond La Residencia Belmond Hotel Splendido & Splendido Mare Belmond Villa Sant'Andrea Belmond Villa San Michele

Front Desk Agent

STRUTTURA: Belmond
LOCATION: Veneto, Sicilia
CATEGORIA: Front Office
DATA PUBBLICAZIONE OFFERTA: 17-01-2018
EMAIL PER INVIO CV: recruitment.ita@belmond.com

BELMOND HOTEL CIPRIANI, Venezia
BELMOND VILLA SANT’ANDREA, Taormina
are seeking for season 2018 Front Desk Agent

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate of service and willing to grow professionally.
Reports to Front Office Manager.

Main duties & responsibilities:
•Fulfill operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times;
•Maintain professional relationships with Guests and Colleagues;
•Anticipate Guests’ needs and handle Guests’ complaints;
•Responsible for cash accounting (payment of guest bills).

Competencies required
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
Adaptability: he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm in pressurised situations.
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.

Experience required:
•Knowledge of Hotel Management software such as Scrigno or others;
•Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
•Fluent in English and Italian. A third language is required;
•Professional experience preferably at international level in the same role.

We offer:
•Seasonal Labour contract according to C.C.N.L. Settore Turismo
•Learning & development activities
•Career opportunities within our Hotels cluster

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali ex D.Lgs. 196/2003 e saranno utilizzati esclusivamente per la selezione in corso.
LE ALTRE POSIZIONI APERTE
Posizione
Location
Data
Liguria
21-12-17
Campania, Sicilia, Liguria
21-12-17
Campania(SA)
21-12-17
Campania
21-12-17
Sicilia
21-12-17
Sicilia
21-12-17
Liguria
21-12-17
Liguria, Toscana, Veneto, Campania, Sicilia
21-12-17
Veneto, Liguria, Sicilia
21-12-17
Toscana, Sicilia
21-12-17
Campania
21-12-17
Veneto
18-01-18
Liguria
18-01-18
Lombardia
18-01-18
Campania(SA)
17-01-18
Veneto, Sicilia
17-01-18
Veneto
15-01-18
Campania
15-01-18
Sicilia
12-01-18
Veneto
12-01-18
Sicilia
12-01-18
Liguria, Veneto, Toscana, Sicilia
11-01-18
Toscana
10-01-18
Toscana
10-01-18
Veneto
08-01-18
Liguria
08-01-18
Estero
08-01-18
Liguria, Veneto, Toscana, Campania, Sicilia
08-01-18
Sicilia
08-01-18
Sicilia
08-01-18
Sicilia
05-12-17