STRUTTURA: Belmond Villa Sant'Andrea
CATEGORIA: Ristorazione / Sala
DATA PUBBLICAZIONE OFFERTA: 08-01-2018
EMAIL PER INVIO CV: firstname.lastname@example.org
The ideal candidate is willing to provide excellent and personalized guest's experiences. He / she should have exceptional taste and exemplary customer service skills. He / she is responsible for the selection of wines and their service throughout the Food and Beverage operation, including banqueting.
Reports to Restaurant Manager.
Main duties & responsibilities:
•Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest experience according to our service standards;
•Cooperate with the F&B Manager for staff development and to develop special events about wine for our Guests;
•Maintain a professional relationship with guests and colleagues;
•Inventory and requisitions: assist in monitoring stock levels and ordering replacement deliveries. Avoid any waste;
•Continuous professional development of self and others;
•Compliance with health and safety regulations.
•He / she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He / she uses and interprets non-verbal behaviours to enhance understanding. He / she regularly solicits input from the team, peers and external resources. He / she shares information across the business in a timely manner to inform better decisions.
•He / she takes on challenges in a confident manner and uses emotional skills to identify problems and resolve them. He / she seeks feedback about own performance to enhance self-awareness. He / she coaches the team to improve how their behaviours impact others;
•He / she is a role model for teamwork, and proactively goes out of ones way to help others. Shares successes and credits with the team. He / she actively develops team members and hold themselves and others accountable. He / she is willing to maintain and create a strong team to optimize the cooperation;
•He / she adjusts approach and leadership style to suit cultural differences of colleagues globally. Incorporates global factors when creating solutions and making decision.
•Fluent in Italian and English. Third language preferred.
•Sommelier AIS or FISAR;
•Professional knowledge of Italian cuisine and Italian & International wines;
•Exceptional customer service skills;
•Professional experience within the same role in deluxe hotel or restaurant;
•Seasonal Labour contract according to C.C.N.L. Settore Turismo;
•Food & Lodging for non residents;
•Learning & development activities;
•Career opportunities within our Hotels cluster.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali ex D.Lgs. 196/2003 e saranno utilizzati esclusivamente per la selezione in corso.
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