Guest Service Agent
STRUTTURA: Belmond Hotel Splendido & Splendido Mare
CATEGORIA: Front Office
DATA PUBBLICAZIONE OFFERTA: 13-11-2017
EMAIL PER INVIO CV: firstname.lastname@example.org
The ideal candidate has an outgoing personality and is capable of addressing Guests’ requests in single contact, efficiently, exceeding their expectations by providing relevant and insightful information.
Reports to Head Concierge.
Main duties & responsibilities:
•Forward information on hotel services: restaurant, bars, wellness centre, etc., selling our outlets;
•Assist guests with enquiries on other Belmond properties, concerning Italy in order to introduce interesting sightseeing activities, local and cultural events as well as shopping experiences;
•Offer, arrange and sell Guests’ activities (private tours, boat’s rides, transfers and major excursions);
•Handling Guests’ correspondence;
•Maintain digital database;
•Work closely with Front Desk / Concierge Staff providing assistance;
•Site inspections to Travel Agents and Tour Operators.
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of other and adjust ones style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him / herself.
Adaptability: he/she accepts change and participates in new programs and processes. He/she is willing to learn new skills and keep up to date with developments in the department. He/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm in pressurised situations.
•Previous experience in Front Office Department and Guest Relations;
•Fluent in English and Italian written and spoken, plus another language;
•Knowledge of the Microsoft Office Package (Word, Excel, PowerPoint, Publisher);
•Attention to detail in terms of content and accuracy.
•Fixed term contract of 7 months according to CCNL
•Lodging and food for non resident
•Learning & development opportunities
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali ex D.Lgs. 196/2003 e saranno utilizzati esclusivamente per la selezione in corso.
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